{"id":88,"date":"2026-10-23T18:49:12","date_gmt":"2026-10-23T18:49:12","guid":{"rendered":"https:\/\/epais-globals.shop\/?page_id=88"},"modified":"2026-10-23T18:49:12","modified_gmt":"2026-10-23T18:49:12","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/epais-globals.shop\/index.php\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Refund Policy For Domestic<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated: Aug 27, 2025<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Return Eligibility \u2013 Before Use<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must meet all of the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is unused, unopened, and in its original condition<\/li>\n\n\n\n<li>All safety seals, shrink wrap, and tamper-proof stickers must remain intact<\/li>\n\n\n\n<li>All original packaging and promotional materials (e.g., free gifts) must be included<\/li>\n\n\n\n<li>You have proof of purchase (e.g., order confirmation or receipt)<\/li>\n\n\n\n<li>The return request is submitted within 30 days of the delivery date<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Due to hygiene and safety regulations, we cannot accept returns for any product that has been opened, used, or tampered with.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Refunds Process<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate your return, Please contact us within 30 days. Returns without prior approval will not be accepted.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return shipping is the customer\u2019s responsibility<\/li>\n\n\n\n<li>For returns over $75, we recommend using a trackable shipping service or shipping insurance<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All returns must be sent to our warehouse:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Across B<br>255 W Manville St<br>Compton, CA 90220, USA<br>Phone: +1 310-632-7800<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Damages and Issues<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Exceptions \/ Non-returnable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We only accept returns for <strong>Epais<\/strong> products purchased directly from our official website. Returns for products purchased from other platforms or outside of your original order on our website are not allowed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unfortunately, we also cannot accept returns for sale items or gift cards.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions or concerns about returning an <strong>Epais<\/strong> product purchased from our official website, please feel free to contact us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Exchanges<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you once we\u2019ve received and inspected your return and let you know if the refund was approved or not. If approved, you\u2019ll be automatically refunded on your original payment method within 10 business days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please remember that it may take some time for your bank or credit card company to process and post the refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Refund Policy For International<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Please be advised that we do not currently accept returns or exchanges for international orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event that you receive a damaged or incorrect product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will also be required to submit the following documentation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A clear photo of the outer shipping box, showing the shipping label and tracking number<\/li>\n\n\n\n<li>A photo displaying all items received inside the original packaging<\/li>\n\n\n\n<li>A close-up photo of the damaged or incorrect item<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f Please note that compensation or replacement may not be issued if the required images are not provided. Kindly ensure that all necessary photos are taken prior to discarding any packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We appreciate your understanding and cooperation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy For Domestic Last updated: Aug 27, 2025 We have a 30-day return policy, which means you have 30 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-88","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/epais-globals.shop\/index.php\/wp-json\/wp\/v2\/pages\/88","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/epais-globals.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/epais-globals.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/epais-globals.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/epais-globals.shop\/index.php\/wp-json\/wp\/v2\/comments?post=88"}],"version-history":[{"count":1,"href":"https:\/\/epais-globals.shop\/index.php\/wp-json\/wp\/v2\/pages\/88\/revisions"}],"predecessor-version":[{"id":89,"href":"https:\/\/epais-globals.shop\/index.php\/wp-json\/wp\/v2\/pages\/88\/revisions\/89"}],"wp:attachment":[{"href":"https:\/\/epais-globals.shop\/index.php\/wp-json\/wp\/v2\/media?parent=88"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}